Terms & Conditions - Midlife Shift Guide

1: About Us

Midlife Shift Guide ("we", "us", "our") is a UK-based digital publishing business providing downloadable guides, workbooks, and digital programmes designed to support women during perimenopause and menopause.

Business Name: Midlife Shift Guide

Email: support@midlifeshiftguide.com

Registered Address: PO Box 6945, London, W1A 6US (correspondence only)

2: Scope of Application

These Terms & Conditions apply to all digital products, services, and downloadable materials purchased through midlifeshiftguide.com or any associated landing pages hosted by Systeme.io.

By completing a purchase, you acknowledge and agree to be bound by these Terms.

3: Eligibility

Our products are designed for adults aged 18 and over. By placing an order, you confirm that you meet this age requirement.

4: Prices

All prices are listed in GBP (£) and include applicable UK taxes where required.

We reserve the right to update product prices at any time, but the price at checkout is final.

5: Payment

Payments are processed securely through Stripe or any other payment provide we choose.

We do not accept cheques, cash, or offline payments.

Your payment information is proceessed and stored securely by Stripe. We do not store your credit card details.

6: Delivery of Digital Products

All products sold are digital downloads or digital access programmes delivered electronically.

After purchase:

The PDF guide is available immediately via download link.
Email programmes are delivered to the email addresss provided during checkout.

You are responsible for entering your email address correctly.

If you do not receive your product, email support@midlifeshiftguide.com so we can resend your access.

7: Refund policy (Digital Goods)

Because our products are digital and instantly downloadable, we do not offer refunds unless:

You purchased the same product twice by accident (duplicate charge), or
You experienced a technical issue preventing access and we are unable to resolve it.

By purchasing, you acknowledge that digital content is non-refundable under UK Consumer Contracts Regulations once the download or email access has begun.

8: Personal Data & Privacy

We comply with the UK GDPR and the Data Protection Act 2018.

By purchasing or subscribing, you agree that:

We may store your email address and order details for fulfillment.

You may receive essential product emails and optional marketing emails.

You may unsubscribe from marketing emails at any time by clicking the link at the bottom of any email.

Your data will never be sold or shared with third parties except for:

System.io (platform hosting and email delivery)
Stripe (payment processor)

You can request your data or request deletion at any time by emailing support@midlifeshiftguide.com.

9: Intellectual Property

All content, including PDFs, text, graphics, layouts, and digital materials, is owned by Midlife Shift Guide.

You may not:

share, distribute, or resell the content

upload it to any shared platform

claim authorship

You may download and print the guide for your personal use only.

10: Limitation of Liability

Our guides and programmes offer general wellbeing information based on lived experience and research.

They are not medical advice and should not replace consultation with a healthcare professional.

We are not liable for:

health outcomes

business or financial losses

interruptions in digital access due to third-party providers

Your statutory rights are not affected.

11: Governing Law

These Terms & Conditions are governed by and interpretted in accordance with the laws of England and Wales.

Any disputes shall be handled through UK courts.

12: Contact

For support, questions or complaints, contact:

support@midlifeshiftguide.com

We aim to respond within 48 hours (Mon-Fri).

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